Support & Helpdesk

IT Service via a range of proactive and response measures.

The value of IT support systems is often underestimated, but investing in service continuity via a range of preventative and response measures can help maximise network uptime and provide important protection against unpredictable events.

Managed IT Support and Helpdesk

With offices in Brisbane and Sydney, teQwise support services can help you to get the most out of your IT infrastructure, improving incident response times and network availability and helping you manage costs to extract maximum value from your investment. From consulting services, staff training and standard business-hour helpdesk support, to our 24 hour critical support service, we have a support solution to suit your organisation’s needs.

Our flexible and adaptable teQwise Care Managed IT Support service offers a range of system helpdesk and support options, from basic and consulting services to around-the-clock critical support. Dedicated company branded helpdesk email, inbound phone numbers and private IP vLans can be established for a seamless operation, and our teQwise Care Agreements can also include emergency and scheduled on-site support, health-checks and structured maintenance.

Departmental IT Support and Consulting

TeQwise provides consulting services and outsourced and back-up assistance to in-house IT support teams. We are your ideal partner if you have, or are considering, adopting a more strategic approach to sourcing your IT management.

We can be your first line of support, or provide upper level issues management, allowing your IT staff to focus their time and resources more effectively by escalating complex problems to our team of advanced network, storage and systems engineers. Our support staff can also be called in at short notice to assist in-house personnel with scheduled hardware and software rollouts, downtime issues and back up recovery, as well as during holiday periods or key staff absences when you need managed IT support.

Remote Hands and Deployment Support

With locations in Sydney and Brisbane and additional technical resources in all major locations in Australia and New Zealand we can operate as remote hands for your internal IT support and network infrastructure teams. This works extremely well for data centre infrastructure deployments, regional and branch offices as well as retail and franchisee sites with needs to connect back to central systems.

Let’s create your teQwise workplace!

Want to get in touch with one of our specialists? We can review your current systems and help provide you features that will most benefit your business in a cost-effective way!